Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Orders@morganmountain.com. We’ll share return instructions and the private ship-to address. Please do not ship a return until you’ve contacted us. Items sent back without a return request may not be accepted.

You can always contact us for return questions at Orders@morganmountain.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products, final-sale items clearly marked as non-returnable, gift cards, and items that are worn, washed, damaged by the customer, or missing tags/packaging. Underwear or intimate apparel (if offered) that has been opened or worn cannot be returned for hygiene reasons. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items marked final sale or on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Orders@morganmountain.com.